Our holiday hours

Our Customer Service Team will be available to answer your questions right up until Friday the 24th of December 2021. They’ll be back, well-rested, and ready to help on Wednesday the 5th of January 2022.

If you’re looking to make a KiwiSaver withdrawal that’ll be paid before we close for Christmas, send us the completed documentation by Friday the 10th of December and our team will do what they can to get it sorted in time.

Thanks for choosing to invest with us in 2021 and enjoy a much-needed holiday break – we’ll see you in 2022!

Chat to us online


Already have myKiwiWealth?

The easiest way to chat with us about your KiwiSaver or Managed Funds account is in myKiwiWealth. If you need more personal advice we can put you in contact with our digital advice team.

Web chat

Chat with our helpful Aotearoa based customer team online, Monday to Friday between 9am and 4pm. Click on the button in the bottom right corner of our website to chat.


If you've got a question you need answering, or are interested in finding out more about our products and services, you can send us an e-mail at questions@kiwiwealth.co.nzIf you're a Kiwi Wealth customer, please use your registered e-mail when contacting us.

For more general enquiries, check out our product help section for answers to frequently answered questions.

Give us a call

Calling from New Zealand

Give us a ring on 0800 427 384 between 8am and 5pm, Monday to Friday.

Calling from overseas

You can reach us on +64 9 801 2269, Monday to Friday from 8am to 5pm NZST.

We'd love to hear from you

If you're a Kiwi Wealth customer, please use your registered email address

If you've got a complaint, compliment, piece of feedback, or just want to get in touch, please let us know! You can also send us your feedback in your Kiwi Wealth online account.

Send something our way

Postal address

Freepost 210729
PO Box 50617
Porirua, 5240
New Zealand


All the other stuff

Media enquiries

Looking for a quote or comment? Contact Dwayne Alexander at info@alexanderpr.co.nz or +64 21 324 463.

Holidays act remediation

If you were employed by Kiwi Wealth between 1 July 2013 and 10 November 2018, you may be entitled to a remediation payment for incorrectly calculated holidays and leave.