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  2. Your KiwiSaver FAQs

My KiwiSaver balance has dropped - where has my money gone?

Due to market volatility, you still hold the same investments, but they currently have less value.

Even if your balance has dropped since you last checked it, you still hold the same investments (like shares for example), but they currently have less value. We recommend reading this blog as it explains how dips in the market are reoccurring but recover over time. 

Market volatility is normal throughout the lifetime of an investment like a KiwiSaver account.  But markets do recover over time and increase in value.  That’s been the experience with every market crash in the last 100 years. 

You do pay tax on your KiwiSaver account, but no other money has been taken out of your KiwiSaver account by the government.

For a quick overview of the basics of KiwiSaver including what it is, how it works and who it is for, have a read of our guide here.

For a more in-depth look at the performance of your KiwiSaver account you can log into the Kiwi Wealth portal