Employee or Employer contribution missing?

It can take more than three months from when contributions are deducted from your pay and when they show in your KiwiSaver account.

  • They may still be with your employer, waiting to be transferred to Inland Revenue.
  • They may be being processed or held at Inland Revenue. Inland Revenue will hold your first contribution for three months before transferring to us. Call Inland Revenue’s helpline: 0800 5494 7283 for a status report.
  • Please don‘t contact us to ask us about missing employee or employer contributions. You must follow this up with Inland Revenue.