About our financial advice service
Kiwi Wealth Investments Limited Partnership (Kiwi Wealth), which trades as Kiwi Wealth and Kiwi Invest, provides a financial advice service to its customers. We do this in-person (including face-to-face and telephone advice) and digitally.
Kiwi Wealth holds a licence issued under the Financial Markets Conduct Act 2013 to provide a financial advice service.
Advice that can be given by Kiwi Wealth
Kiwi Wealth provides advice about products issued by Kiwi Wealth and Kiwi Wealth Limited (KWL). In some circumstances, Kiwi Wealth also provides advice about debt securities issued by registered banks or non-bank deposit takers. Kiwi Wealth does not provide financial advice about the products of any other entity.
The managed investment products Kiwi Wealth provides regulated financial advice about are:
- The Kiwi Wealth KiwiSaver Scheme
- Kiwi Wealth Managed Funds
- The Kiwi Wealth Super Scheme
Kiwi Wealth also provides advice in connection with the Private Portfolio Service, which is a discretionary investment management service offered by Kiwi Wealth.
Kiwi Wealth does not charge separate fees for providing its financial advice service but you will be charged fees by Kiwi Wealth or KWL if you acquire any Kiwi Wealth or KWL product (for example, Kiwi Wealth and KWL each charges management fees in respect of its investment products).
If you invest through the Private Portfolio Service, you will pay a fee for that service.
We have full information on our Kiwi Wealth KiwiSaver Scheme fees, our Kiwi Wealth Managed Fund fees, and our Kiwi Wealth Super Scheme fees available online and in the relevant Product Disclosure Statement.
If you invest through the Private Portfolio Service, details of the fees you will be charged will be set out in an investment proposal provided to you.
Complaints and disputes
What to do if you have a problem, concern, or complaint about our financial advice service
You can contact us with complaints and disputes about Kiwi Wealth's financial advice service by:
- completing our online form
- emailing [email protected]
- calling 0800 427 384
- writing to Freepost 210729, PO Box 50617, Porirua 5240.
Once received, your complaint will be given to a staff member to investigate and work with you to find a suitable resolution. If they are unable to do this, your complaint will go through our escalation process with the final stage being an external disputes resolution scheme.
What to do if you're unhappy with our complaints process
You have access to a free, independent dispute resolution service, which may help investigate or resolve a complaint if it is not resolved through our internal complaints process. That dispute resolution scheme is the Insurance & Financial Services Ombudsman. You can contact the Insurance & Financial Services Ombudsman by:
- emailing [email protected]
- calling 0800 888 202
- writing to Insurance & Financial Services Ombudsman Scheme, PO Box 10-845, Wellington 6143.
Financial advice duties
The duties that apply to people providing financial advice
Under the Financial Markets Conduct Act 2013, when a person gives you financial advice (for example, when Kiwi Wealth, or one of our financial advisers, gives you advice), they have a duty to:
- meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that they have the expertise needed to provide you with advice)
- give priority to your interests by taking all reasonable steps to ensure that they are not influenced by their own interests or by Kiwi Wealth’s interests
- exercise care, diligence, and skill when providing advice
- meet the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Services, which require you to be treated fairly, and for the person giving you advice to act with integrity, give advice that is suitable and take reasonable steps to ensure that you understand the advice.
This is a summary of the duties we have. For more information, please read The Code of Professional Conduct for Financial Advice Services