Your KiwiSaver FAQs

Answers are general in nature. For questions specific to your personal situation, please email questions@kiwiwealth.co.nz or try website live chat.

• My KiwiSaver balance has dropped - where has my money gone?
• Should I be changing the type of fund my KiwiSaver account is invested in?
• Should I decrease the amount I contribute or stop contributions altogether?
• Can I withdraw my KiwiSaver money?
• The hardship withdrawal form says that I need a JP (Justice of the Peace) to sign but I cannot see a JP because of the Covid-19 lockdown, what can I do?
• I don’t have enough funds to purchase a first home with KiwiSaver, what are my options?
• When can I see an update on my KiwiSaver account balance?
• Why didn’t you move KiwiSaver investments out of shares and into the bank during Covid-19?
• I need money quickly, can I use my KiwiSaver account?
• How do I log in to my Kiwi Wealth KiwiSaver Scheme online account?